Grievance Redressal / Complaints Mechanism
The Bengal Story is a member of the digital news community and adheres to the code of ethics and norms. Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer to address concerns and complaints regarding content published on our portal.
If you have any grievance or complaint concerning any article, report, or information published on our website, please submit your complaint with all relevant details to our Grievance Officer.
Grievance Officer Details
Name: Bitanu Chatterjee
Designation: Grievance Redressal Officer
Company: Moving Stories Private Limited
Address: 1582/2 RAJDANGA MAIN ROAD PURBA ABASAN BL-GD, TY-II BLDG 3 E1/3, Kolkata – 700107, West Bengal, India
Email: editorial@thebengalstory.com
How to File a Complaint
Your complaint must contain the following information:
- Full Name, address, and contact number of the complainant.
- The exact link (URL) of the article/news report against which the grievance is raised.
- Specific details of the content that violates the code of ethics or rules, along with brief reasons.
- Any supporting documents or evidence.
Timeline for Resolution
- We will acknowledge the receipt of your complaint within 24 hours.
- We will review and respond/resolve the concern within 15 days in compliance with the rules.
Last Updated: June 08, 2026